We love to hear from our patients and potential patients regarding any questions, concerns or comments they may have. We’ve compiled a list of questions we regularly receive. If you have a question not answered here, please be sure to contact us.
How does Dr. Spaniel keep up-to-date on all of the current techniques and materials?
In our practice, it’s not only the doctor who remains well-schooled in the art and science of dentistry: Dr. Spaniel and her entire dental team travel around the country to take part in courses addressing the most up-to-date techniques and materials of modern dentistry. In addition, every year the team travels to the University of North Carolina—Dr. Spaniel’s alma mater—for a specialized continuing education curriculum.
How do I know when it’s time to come in for a check-up?
At each appointment, we offer to schedule the next re-care visit. If you choose not to schedule at that time, we will send you a reminder card. Periodically, our appointment system checks for patients who are overdue for their next visit, and we send overdue reminder cards. Of course, you should always call us if you are having any pain, swelling or other concern with your mouth.
At what age should my children first see a dentist?
We recommend age 2, unless the parents have a particular concern at an earlier age. The first visit is primarily a “fun visit,” during which we strive to teach the child that this is a fun place to come. We never push a child into a treatment if he or she is feeling uncomfortable, and parents are always welcome to sit with the child.
Do you accept referrals?
Yes, we gladly accept referrals from any existing patients. We are happy to treat your family and friends, and we genuinely appreciate your confidence in encouraging them to visit us for their dental care.
Do you accept my insurance plan?
We are on the provider list for Delta Dental, and we will gladly process claims for other insurance companies. Although it is ultimately the patient’s responsibility to pay for treatment, we will happily work out payment plans on an individual basis.
What should I do if I need to cancel an appointment?
You simply need to call our office. However, we do request that you give us the courtesy of 24 hours notice.
What if I have an emergency when the office is closed?
Call the office, and you will be referred to our emergency numbers. There is always a doctor on call who is available to treat emergencies.
I have a temporary crown. What should I do if it comes off or breaks?
Call our office immediately so we can assist you; if it’s after hours, you will be referred to the on-call doctor. Be sure to save the temporary—a “zip lock” bag works well—and try not to chew on the affected side of your mouth.
What different payment options do you provide?
We accept VISA®, MasterCard® and CareCredit® patient financing.
How can I ask Dr. Spaniel questions directly?
We are more than happy to answer any questions you may have. Simply call our office, and if Dr. Spaniel is not available to speak with you right away, she will return your call as soon as possible.
How can I safely whiten my teeth?
We offer three safe, effective methods for whitening your teeth: ZOOM® in-office whitening, take-home, night guard trays; and, a particularly economical option, professional-strength Crest® WhitestripsTM. We will work together to find the best treatment method for you.
What precautions do you take to ensure patient safety?
We take great care to ensure our patients remain safe, which is why we use the most advanced sterilization system available. In addition, we have state-of-the-art waterline systems, and we use bottled water to prevent waterline contamination. Please feel free to contact us with any concerns or questions you may have about patient safety.
What makes you different from any other dental practice I can visit?
Quite simply, we have one of the most technologically advanced practices in the region. And because we are able to detect cavities at their earliest stages, we can offer you more conservative treatment options than are traditionally provided. Please refer back to the Patient Comfort & Technology section of this site to review the many options you’ll be offered at our practice. You’ll see we go to great lengths to ensure both your physical and emotional comfort.
I do not like drills. Are there any other options?
Yes! We perform air abrasion dentistry, which has turned many “dental phobics” into converts. Please contact us for more information.
My gums bleed after I brush. Is this something to be concerned about?
Yes, bleeding gums can be an early warning sign of gum disease. Please call us to schedule a hygiene visit and full examination so we can treat the condition before it worsens.
I really do not like visiting the dentist. Is there anything you can do to help me relax?
Many of our patients find the video glasses and movies we offer to be an excellent distraction. If that’s not enough, however, we can prescribe oral medication on an individual basis.
Crowns, veneers, onlays, inlays and partials…where can I learn more about these procedures?
Please follow the links in our Web site. If you have further questions or would like more information, we will be happy to consult with you on an individual basis.
I brush everyday, but my breath just is not fresh. Is there anything I can do?
Be sure you are having your teeth professionally cleaned on an appropriate schedule, and check your diet to see if it contains an excessive amount of foods that might be causing the problem. You also may need to visit your physician to rule out any digestive problems. Additionally, we offer products from the Breath Rx® comprehensive breath management system, which is very effective.
Do I have to floss everyday? Is it really that important?
Yes! Ignoring your flossing duties can lead to periodontal (gum) problems. Please contact our hygiene department with any questions or concerns you may have.
I want my front teeth to look better, but I do not want to wear braces. What would you recommend?
We have an array of conservative options available for you. Depending on your situation, we may refer you to an orthodontist for treatment with the Invisalign® system, or we may be able to offer a combination of crowns and veneers. Of course, the doctor must evaluate each case individually to determine the most appropriate mode of treatment.